We don't SETTLE FOR just clean. 
We strive for quality.

State Cleaning always strives to find better ways to communicate with our clientele.  Understanding your building's unique requirements helps us service you better.  Which is why State Cleaning's Quality Assurance System was created.  

The system gives us regular insights and direct feedback about what is working well and what can be improved.  It's one of the reasons State Cleaning continues to be a leader in the Boston area for professional building cleaning.

ClicK below to read OUR PRESS:

office building cleaning qc thumb.jpg

OUR THREE-PHASE QUALITY ASSURANCE PROCESS

MONTHLY INSPECTIONS

Every month, State Cleaning sends a Quality Assurance Representative to check up on the performance of our staff.  Totally autonomous from the operations, our QAR not only inspects all tenant spaces, but also is available to discuss any specific concerns  or conduct a walk through with the tenant.

Common areas, restrooms, custodial closets and more are assessed, as well as any specific contractual needs of our client.  With attention to detail and a keen eye, our QAR gives us an objective look at the quality of our service staff.

PERFORMANCE SCORING

After each inspection, the data we gather is evaluated on a numerical scale.  Each item is weighted as a percentage according to the specific requirements of the building's cleaning needs as a whole.  Then the building is given a numerical score of up to 100% quality.

This score is made available along with a report to the client, allowing the tenant to see how well we are doing and where improvements can be made.  Always trying to improve our inspection score, this system allows us to chart and maintain progress throughout the term of the contract.

FOLLOW-UP SURVEYING

Five days after we complete our monthly inspection, we forward the summary of our observations to the client, as well as a follow-up survey.  It's our goal to keep communication thorough and relevant the best possible service.  

The follow-up survey shows what improvements have been made, and reflects the adjusted score for the property.  Likewise, it allows our clients to always see in real-time how our service is driven by details and thoroughness. 

We're Just as Conscious
about the environment
As we are CONSCIENTIOUS
ABOUT CLEANING.

State Cleaning is sincere in our partnership philosophy in every detail.  And that includes helping our clientele maintain the environmental sustainability of their property.  Now more than ever, the "green" approach to cleaning is essential, both for the benefit of your employees as well as for the benefit of the world we share.

 

ECO-FRIENDLY

A building that is not healthy for employees is a liability to your workplace – and often for the environment.  Which is why State Cleaning manages your ecological environment as thoroughly as we clean it.

From larger ecological compliances like chemical and pollutant source control to everyday concerns like replacing the walk-in mats in your building, State Cleaning partners with you to ensure your building is as green as it is clean.

We ensure janitorial closets are properly ventilated, HEPA filtration is kept current, cleaning products are environmentally safe, and any specific ecological concerns for your property are met.

 

LEED COMPLIANT

As the importance of ecologically sound buildings becomes more and more prevalent, governmental compliance has become a huge priority for professional building owners.  State Cleaning is a leader in partnering with your property's needs to meet and surpass these requirements.

Our operations allow our clientele to receive Green Housekeeping Innovation Credits via the U.S. Green Building Council's Leadership in Energy and Environmental Design program (LEED).  This means not only a more productive and healthier workplace environment for your tenants, but also a more cost effective cleaning solution for your building.

 
environmental cleaning building thumb.jpg